Available Payment Options:
1. Credit Card - Visa, Mastercard, American Express, Discover (via encrypted securedconnection)
2. Money Order - Sent to:
111 Bethea Rd Ste 101
Fayetteville, GA 30214
Domestic Shipping Policy
All packages with FedEx Ground and Home Delivery options will be charged a flat rate of $6.95.
How do I estimate Next day, 2 Day and 3 Day delivery days?
* Next day is delivered on the next business day after the orders has shipped
* 2 Day is 2 business days after the order has shipped.
* 3 Day is 3 business days after the order has shipped.
Note: Weekends and holidays do not count as business days.
Here are a couple of delivery time examples:
* A 2 day package shipped on Monday should be delivered on Wednesday.
* A 3 day package shipped on Monday would be delivered on Thursday.
* A 3 day package shipped on Wednesday would be delivered on Monday.
FedEx ground business days are: Monday, Tuesday, Wednesday, Thursday & Friday. FedEx home delivery business days are: Tuesday, Wednesday, Thursday, Friday, and Saturday. If your delivery day falls on a holiday your package should be delivered on the next working day
What about Military Orders: Apo, Fpo addresses?
All Military orders are shipped by USPS Priority Mail. US mail to the various military addresses takes anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments. The US Postal Service has no tracking on military orders.
International Shipping Policies
International shipping charges will be based upon the package weight and the location, as determined by the United States Postal Service or FedEx. Customers will incur shipping charges based on the weight of order and county of destination. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges. Prepayment is required. Payment must be by credit card, U.S. or International Money Order and made out in U.S. dollars. Customer is responsible for any duties, taxes, and/or brokerage fees that may apply. We do not collect any duties and/or taxes from you and do not know how much they will cost you. Check with your own country. We report the exact amount of the sale on the Customs form. Please do not ask us to claim less than the actual sale amount. For a description of the package contents on the Customs form, we claim "Food supplements - for personal use only". Please do not ask us to claim a "gift" or other incorrect description. We reserve the right to decline an order for any reason.
If you have a CP number: That is ONLY a customs slip number, not a tracking number. It will be used to reference your package should customs seize it. It will not track in any way.
If your package is seized, that country may destroy the shipment, send it back to us, or collect the banned items and move the rest forward. If your shipment contains 1 banned item, we are not responsible if it gets seized; you are taking a risk by ordering these items. NOTE: AIRMAIL may take up to a month to deliver to your country.
NutraPlanet does not issue direct refunds for the products sold via the online store or by phone transaction. All refunds regarding defective products and guarantees must be taken up directly with the respective manufacturer, if and only if they offer such a policy. All products sold on this site are not guaranteed effective by the owners of this site; product descriptions are merely a copy of information found on the manufacturer website, and hence, we are not directly responsible for the claims made about the products. We do ask that feedback regarding the effectiveness of the merchandise be posted on this site, as to allow other consumers to make informed decisions. Please note: for the safety of our customers, bulk powders are not returnable for exchanges, credits, or refunds under any circumstance; but for all other items, there is a 25% restocking fee. No exchanges or refunds on opened or used products.
All personal contact information for an account holder is securely stored on our servers, and will not be divulged to any third party under any circumstances.